Seatfrog: Rail Journey Planner

Really glad I found this app! I love the flexibility and upgrades!

I’ve spent over an hour trying to get this app to save a payment card and it will not. The cards work with other merchants so it is an app issue, not a card issue. Also, I can’t find a way to get tech help… only a faq page that doesn’t help with my problem. Frustrating.

SeatFrog is now levying a ridiculously inflated service fee on transactions. This can be a huge percentage of the cost of the upgrade itself. It’s also not mentioned until you get the stage of confirming your bid - so the “minimum upgrade bid” price is misleading. This is bait and switch price gouging. You don’t charge people a fee and then tell them you are saving them money. Especially when a month ago, providing the same service did not require a fee. Shameful.