Saucey: Alcohol Delivery

This is by far the worst delivery service I’ve used, and I’ve used pretty much all of them. I’m a first-time customer who received a notification at 10:48am saying that my order was out for delivery. After 72 minutes, I still hadn’t received it even though I only live 16 minutes from the store. I could see the courier on the map at first, but he wasn’t moving, and then he disappeared. I tried reaching out to Saucey through email, chat, and phone, and I didn’t get a single response anywhere. When I called the store, they checked and apparently the order had been canceled at 11:34. This was at 12:22. Nobody emailed me, texted me, called me, nothing. The store wasn’t notified either. Since then I’ve continued to reach out to Saucey through chat and email, and still no response. And still no emails or anything else telling me that the order was canceled, an hour and a half later. If I hadn’t called the store, I’d still be waiting and would have no idea. This wasn’t a cheap order either, so I don’t have the money to just re-order in the meantime. Plus, it was extremely important that I receive the item today, which is why I ordered it first thing this morning. Now everything has been screwed up, nobody will answer me, and I’m beyond frustrated. Unless something drastic happens, this will most definitely be the first and last time I use this service. If I could rate negative stars, I would.

They advertise delivery service under an hour, my estimated wait time ALONE was “89 minutes,” that’s not including the time i spent playing russian roulette with vapes trying to figure out “what they had in stock”. turns out, the shop was just saying they didn’t have any of the flavors i wanted in stock (substituted about 15 times by the end of it, repeating flavors). FINALLY got through to support after waiting 20 minutes & guess what, they MAGICALLY had the flavor in stock that i wanted - one that they had said wasn’t in stock, hmmm 🧐. guess what? that was the FIRST time i used the app. i absolutely tried to give this app a few chances (5 to be exact), i ordered off here 5 times in an attempt to be able to say that it was a *decent* app, but it’s absolutely terrible. this situation repeated to varying degrees each time, usually worse than the previous experience though. ALSO - NONE of the drivers knew how to scan my ID card. NONE knew what they were suppose to do & asked me, THE CUSTOMER, “how do i scam your ID? I don’t know how to scan it to approve your delivery”. teach your drivers how to use your app before sending them on a delivery. i will be deleting this app & never using it again. don’t waste your time w this one.

My first time using app. They sent a notification that my order was picked up. They sent reminders of when the delivery will take place. They sent a notification with link to substitute one of the items that was sold out and have suggestions for replacement. My delivery guy Bryshere ( love the name) texted me 5 minutes before arrival. Since it was my first time they needed to scan my ID. It went very well. I was surprised to see that he was not wearing anything to protect himself though. No mask no gloves. He was very professional and the whole thing took less than 1 minute. I didn’t realize that tips are given through app after the exchange, so I gave him cash tip. I am so glad there are people brave and committed to their work to help those who can not or choose not to risk exposure.