SAS – Scandinavian Airlines

I’ve been flying internationally for two decades, and the SAS app is the first one that actually made me feel like the airline had my back. Boarding pass, gate changes, real-time disruption updates — all there before I had to ask and actually works flawlessly. No frantic refreshing, no rebooking-line panic, no second-guessing what was happening with my connection. It just worked. Quietly, calmly, exactly when I needed it. The closest thing to zero-stress travel I’ve ever experienced. Thank you Scandinavian Airlines, I can’t wait to fly with you again!

I have not used this app enough to write a full review. However, I would like attention to the incomplete ground transportation. If you want to be as helpful as to provide information about ground transportation, it needs to be better than the case is with CPH (Copenhagen, Denmark). It seems like each time I tap on Ground Transportation I get a different set of instructions, some of them possibly correct, some of them involving taking a bus to the main Copenhagen railroad station to take a train from there, while in fact you can take a train straight from the airport. Fortunately I am familiar enough with CPH to know my way around, but this could be confusing to a lot of people.

Why add things like pre-booking the gym in the lounges? There are much more crucial stuff you apparently don’t manage to add. Such as changing your booking currency. Somehow you can show USD but can’t book. What about adding eurobonus booking options? Every serious airline in StarAlliance (such as Lufthansa or United or ANA) let you purchase mileage tickets in the app. For some reason SAS doesn’t. Also why can’t you cancel or change youth tickets in the app but have to call customer service for that? Why can’t voucher currencies be converted automatically given the last official exchange rate even if you book in a different currency than what the voucher was in? United lets you do that. If voucher is in USD but you are booking a ticket in EUR they’ll convert the voucher into Euros for you (at reasonable FX rate). You can add extra luggage, meals and all sorts of stuff to your booking in the app. Why can’t you add fuel CO2 compensation? Why can’t you add wifi access there too? Lots of things SAS really really has to work on that might not be relevant if you fly once or twice a month but for EBD and other higher tier StarAlliance travelers these things are crucial and make the difference of choosing SK or someone else. Hoping to see some improvement. Thanks for taking my feedback into consideration when improving the app.