River: Buy Bitcoin

Upon becoming A New Client and opening an account with Rivers Financial, I was able to and had access for several days. It wasn’t until I completed A transfer to add money to my bitcoin account with Rivers Financial that following this transaction was my account magically closed and my funds of $5000 was stolen without any further notification or update of my funds being returned back to me. The only notification I received was Account closure due to any reason as I am A new client and yet haven't had any response from this company or call back information after leaving A voicemail, sending two emails and making numerous attempts to get customer service on the li e to get answer about MY MONEY and the reason for my NEW account being closed. To me it seems like the suspicious activities is coming from Rivers financial end. Keep in mind I have children who I provide for and am VERY MUCH A hardworking single mother being stolen from constantly is very disappointing, and to hold someone’s money and without following up with them on their initial investment looks to me A Law suit needs to be filed on this establishment and report to the Better Business Bureau, so no one else has to experience such Legal robberies that looks like could be taking place at this time. As A cyber security specialist, this matter will be now submitted for investigation! The response time is very limited.

I sent a few dollar worth of btc to river to try its lightning and when I tried withdraw that, I found that they ask for verification but as far I remember they asked for verification when the account was opened. Anyway, I submitted the documents ( taking selfie with your driving license in one hand and a hand written text in the other hand! How cumbersome!). They replied that they can not approve right now and I can ask them to reconsider after 3 months! Note their arrogant tone here and they didn’t also say why did mot approve as well! Now my btc is blocked and I lost my trust completely on them. Who knows one day they block all your btc or mined btc and say our stupid compliance team looks into all documents with strict regulations and flush all your earning down the toilet all at once. Never use this service. Everyone should know they are behaving like big powerful banks that do such things. They are not there to help solve the problem, take feedback and adapt quickly. Shame on River! Look at their reply below and you will see how tone-deaf their tone is. They appear as the only regulated exchange in the town and no one else is like them. Please, read other people’s reviews and you will see how frustrated and infuriated they are regarding all other disservices these incompetent people are giving and causing great pains to law abiding, honest, and hopeful decent people. All the positive reviews I guess are from River employees.

A few months ago I opened an account through the River app. I did it the day I found out I could in my state. After a few months, I received an email from River stating my account was closed. I never received any details regarding why my account was closed. Was it my bad credit history??? Was it a criminal offense from 20 years ago??? No details. I’m a hard working Union Laborer, completely legit family man. I have bank accounts and retirement accounts with legit financial institutions. So I’m still puzzled as to why this happened. I thought that River was a legit legal company who is focused on Bitcoin and Bitcoin mining and focused on the Bitcoin ethos. I guess I was wrong, I feel like all the podcasts I’ve heard the CEO on are full of crap with the things they speak about. It seems to me they are not a truly “Bitcoin ethos” company. It would of been great to be able to use one app for Bitcoin investing and mining. Hopefully this isn’t just another company building a new version of traditional banking.