RIU Hotels & Resorts

RIU Palace Aquarelle in Falmouth, Jamaica is a vibrant all-inclusive beachfront resort known for its modern design, multiple pools, waterpark, lively entertainment, and friendly staff , making it a fun choice for families and couples alike. Guests often praise the spacious rooms and abundant amenities, though some mention occasional service inconsistencies and noise from entertainment.  The RIU app adds convenience to your stay by letting you check in online, book restaurant reservations, request room service or housekeeping, and manage other services directly from your phone. While reservations can fill up quickly and Wi-Fi quality affects performance at times, many travelers find the app really helpful for organizing activities and dining without having to visit the front desk.  Overall, it’s a lively resort with plenty to do, and the app makes managing your trip easier , just be ready to plan ahead with reservations! 

The website and app will not let you book two different room types on one reservation nor will it let you book two separate reservations for the same time period. I often travel with family and make the reservations for the group (2-4 rooms). It’s not enough rooms for group sales but extremely difficult for individual bookings so I end up spending lots of time on the phone with representatives that border on rude but mostly just want to rush you off the phone. I enjoy staying at Riu resorts around the world but I don’t enjoy the process when I’m booking for more than just myself. An updated more internationally friendly website and app are desperately needed as well as customer service training for representatives.

This hotel will not disappoint. We had nothing but Great customer service. I lost something when we first checked in and the fella was looking for me over 30 minutes and gave it to me. Then my hubby put his wallet under in the beach towels while we went swimming. It started raining and the towels were soaked. Me not thinking asked for new towels with his wallet tucked into the still folded wet towels. After about 10 minutes Hubby realized he didn’t get his wallet. I frantically went to the towel place to ask if anyone seen his wallet and they hadn’t. So a sweet young lady and I both pulled out all the dirty towels and it wasn’t there. I looked at the last two towels. As I was walking away in tears the young lady was screaming it was stuck in the fold of the last towel I just lightly moved. So my experience with this hotel holds up to the highest of integrity and honesty of their employees. I will forever recommend this hotel to anyone!!! Forever Greatful… Angie Spradley