App Profile: Bahia Principe Hotels

None15305

Rating: 4/5

The app is very helpful. Provides a lot of information once you figure it out. Has discounts,a map of the hotel and will assist with the route to take when traveling through the massive complex. Down fall is the a la carte section, it is misleading in which restaurants you can book with your level, all restaurants are listed but depending on your level you can only book some of them. Would like to see only the restaurants we can book with our stay.

NavyDoc583

Rating: 2/5

The check in process was extremely difficult and took several days and emails to even get the required reservation number I needed. Once I had it, I tried dozens of times over the course of two days to get it to accept the picture of my passport because it kept misidentifying it as a drivers license (it did accept both my children’s passports on the first try). After 3 days of trying to get checked in, all of the restaurants were already booked full (at least what I could see, as my trip was for 11 days but it was only showing me the first 5 days that I could book). Trying to sign in and make dinner reservations over a week in advance only to find out that all the restaurants that you paid to dine at are already full is ludicrous. What was supposed to be a fun and relaxing vacation has already been a headache and we aren’t even there yet. I’m sure there will be no compensation for all the hassle, but it will be the last time I use the app or this resort chain. I had high hopes

jssjhrsksuakaofbfn

Rating: 2/5

This app accomplishes what it needs to on the resorts, BUT due to spotty WiFi and poor optimization requires frequent uninstallation and reinstallation to work. Here are my recommendations to the dev team: -If I have checked in and logged in, to save performance, just automatically go to my stay so I can make reservations and check activities rather than booking at other resorts. I get the marketing behind this, but if I’m at one of the resorts, save the load time by going to the “my stay” page. -The map could be better. The google maps integration has some benefits, but an interactive or simple PDF could get what you want more performantly. Could have them personalized based on the what room you are in with variations of “your room” marked on the pdf version. -QR codes for menus should automatically take you to the menu or pdf, not send you to a web page to all menus and find the dropdown that opened for the restaurant you want. Also, just put English and Spanish versions on the same page. Too many different variations.