Remitly: Send Money & Transfer

So I used this app for about two years. And I was more or less pleased with it. But as a world traveler, someone that meets people all over the world (70 countries). Someone that volunteers and is constantly giving back to the communities, it’s super disappointing that I was permanently banned because I broke the agreement. They couldn’t tell me specifically what I did, but I would suspect it’s because at times I would be sending SMALL amounts of money to adults that did not have an identification card. If anyone has traveled outside of the United States, they should know that many people have lost their identification card and cannot get it replaced. It’s very common. Most just simply function with a photo of their identification card on their cell phone. But those can’t be accepted when picking up a transfer. So, Remitly flagged my recent transfer and I contacted them and it took four different conversations, each one being 45 minutes and they still ended up banning me. Unreal. And keep in mind, they never gave me any warning whatsoever. Just peppered me with questions. “How do you know this person. Where did you meet this person? What was the money for?” It’s none of their business. It’s not like I’m sending thousands of dollars. Who cares if I’m sending $20 to somebody so they can have a cake for their mother’s birthday. Ridiculous.

I've been using Remitly for less than a year now to send money to my family abroad, and I am extremely satisfied with their service. Remitly offers fast transfers with an express service that ensures funds reach the recipient within minutes, which is perfect for urgent situations. They provide competitive exchange rates that maximize the amount my family receives, making it an excellent value compared to other services. The app and website are user-friendly, and the entire process is straightforward with clear instructions. Remitly is transparent about its fees, so I always know exactly how much it will cost to send money, which helps with budgeting. On the rare occasions when I’ve needed assistance, their customer support has been responsive and helpful, offering support in multiple languages. With its wide reach, Remitly supports transfers to a variety of countries and currencies, making it a versatile choice for anyone with international connections. I also appreciate the robust security measures they have in place to protect user data. Overall, Remitly has made sending money abroad simple, fast, and secure, and I highly recommend it to anyone looking for a reliable money transfer service.

I had two issues with Remitly: 1. My transaction was not being received by my recipient. So I contacted customer support. They said they’d contact the “concern team” and then told me they’d get back in 2-3 business days. The transaction was already late at this point so I asked if there was a phone number or email for the concern team and they said no. What kind of department doesn’t have an email or phone number?? They just kept saying that there was nothing they could do but that the concern team was contacted. And this was my first time using Remitly and $3000 was already taken out of my bank account. So you can see why I’d be concerned and why I wanted to get the contact info to check in the status of my transaction. 2. Unclear instructions for referral link. I clicked on the referral link I received and the link led me to the website where it said “download the app”. So I did so and made my first transaction but didn’t see the $20 reward. I thought it’d come through after the transaction goes through. But it didn’t so I called customer service. And they said I was supposed to click on the link again before making the transaction, which was not what the referral link said. The referral link said to register with this link to get the rewards. So I ended up having to call customer service and they just kept saying we see that you didn’t use any link. The instructions should have been clearer.