Taptap Send: Money Transfer

This is a very bad user experience that I am facing. I have tried to transfer a small amount from the US to VN, everything is smoothly and quickly that I expecting. Everything are look goods about exchange rate, no fee and hidden fee. That made me final decision to make the next transaction then. And the issue or I can said this is a problem or whatever for a users don't want to trying anymore in the future. How possibily that a transaction just need a few minutes to completed for a transaction, but for my case it's still nearly in 2 days with the transfer status is still pending now.! I have contacted to the support team and received feedback from them. All I have received that they are so sorry, this is not infrequently technical issue. The transaction will be delivery as soon as possible. I known this is not their's fault. They are just working as their roles. However, we are living in the Digital Ages that almost things can be processing and done it took for nearly instantly. How can imagine and possibilities for a platform or a technical issue that need more than 2 days without have the confirmation for the timeline to completed like this. All that I want to be sharing here is not intended to tarnish the company's image. Personally, I simply wish to hightlight these issues and how they can handle, so that the service can be improved in the future. Thank you.

Taptap Send has been an incredibly amazing resource for my as a PhD researcher and international students who serve as a Graduate Research Assistant, and who love sending money back home for supporting the family, covering educational expenses of my siblings, buying books for my nephews and nieces, and paying bills back home to reciprocate the kindness of my dear father, who has invested a lot in our educational journey and in our future. It’s the most easiest and convenient way to send money back home to my loved ones and the fun part is, they receive it within 5 minutes of the transaction completion. This is super helpful and I have referred this wonderful resource to a lot of friends already, and I am going to have 2 more referrals to complete 3 referrals between 23rd to 31st May, and claim $75 ($25 each referral) and additional $100 bonus . I am super excited for this and a lot of future referrals. A happy and satisfied Taptap Send user :)

Taptap is very good and smooth when you haven’t experienced any issue that needs the attention of customer care . I have send an email with my complaint and I only received an automated message acknowledging my message and over 6 days now I haven’t gotten anyone to see me through a minor change of name issue . Call their call center and you get automated messages not even an option to be put on a waiting list . I have contacted someone through WhatsApp and I wish I didn’t even waste my time texting over there . The person who responded Mohammad has not been of any help . I expected him to state specifically documentations I need to provide to support my name change or call me sort this simple name chat thingy out but he’s just enjoy responding to messages over 12hrs later expecting me to be online the very moment he’s available. I wonder if they are short stuffed or just the GH attitude of work they are putting up here . Dear business owners of Taptap pls take a serious look into customer service because your workers in this area are killing the business. Im really really disappointed in this services . As I’m writing this review my issue have not been resolved and it’s seems no one even cares . Seriously. I’m frustrated because after I started using Taptap I deleted all other money transfer apps and cleared all my passwords because I was enjoying Taptap until I encountered this issue with customer service. And here I am over 6 days now one is leading me on what do . Just a simple name change issue .