Ria Money Transfer

If possible do yourself a favor and use another money transfer app. This one is not good at all. I created an account to send money to a family member abroad. Ria asked me to upload a copy of my driver’s license, social security number, name of employer, salary, DOB, and asked me to take a selfie. In other words, biometric identification, plus all of my personal information. I didn’t mind sending in all of this information as I figured it was to keep me secure and safe from fraud. Ria used Plaid to connect my bank account to their platform, so I logged in and connected my savings account. Next the app promotes transfers of up to $15K USD. I attempted to send an amount below this and it was rejected and no reason for rejection was mentioned. I thought maybe I misspelled a name or mistyped an account number and so I tried again and double checked, rejected again and my account was blocked. I received a message saying the company decided to block my account. Confused, I read the FAQs to see how I can unblock the account I just created and I read I need to submit a dispute. I took my time submitting a dispute only to receive a message saying that after investigating, it was decided that they would block my account permanently. They didn’t cite the reason why for “regulatory purposes.” So this company asks for all of my PII and then says: thanks for giving me all your personal information, you can’t do business with us goodbye. I’ll be hiring an attorney as now this is a potential identity theft issue.

I have been using XOOM paypal for 20+ years and decided to give RIA a chance because the cost is less than with XOOM. As expected the lower cost come with a much higher price to pay. RIA is working with my money for almost three days. In fact, it is still not reaching the recipients’ account. RIA offers an automatic way to verify my bank account through a third party so I would have to wait full 72 hours for the funds to be paid out. I went ahead and used this service (not to mention this is the second time I am sending money) to avoid the wait. Money was sent Saturday by Tuesday morning the money was out of my account yes RIA is telling my recipient will not have the money until Thursday!!! What ?! And if I cancel the transaction then I have to wait so many business days to get the money back because it is already with RIA. They do disclose the bank transfer could take UP TO 72 hours until RIA gets the money. First, UP TO does not mean full 72 hours. Second, they said once RIA receives the money it will take “minutes” for the recipient to have, well that is not the case… they work your money! Third, they stated if you verify your bank account through the third party system there is not waiting period and that is also not the case; it is very deceiving. Please do not use this service, you will regret it. I never take time to write negative reviews but in this case I feel People need to know. I called them, I asked to speak with a manager but the manager never took my call and at the end my call was “disconnected”.

I was a zoom customer and transferred my money transactions to Ria. First they send money lightning speed no matter what payment method we use credit card/debit card/ bank transfer. As soon as they confirmed the bank accounts they send money in a minute, while later ria start giving hard time to customer who use they bank account for transfer money.( but they already took the money from bank and hold the transection for days) when I send a email and customer service says that’s the rules on the agreement. Ok that’s fine, but hidden secret is debits cards and credit cards payment they charge high charges to do the transaction fast but bank they charge less money. Now indirectly they need to change this bank transfer customers to debit card for charge high price, now this is the technique they hold money for days, that way you never use the bank transfer option when you in hurry. Just tell customer the truth and charge extra that’s fine but don’t give hard time