RAM®

I purchased the 2026 RAM 1500 Tungsten with the expectation that it would include Digital Key, a feature that was clearly advertised as part of the vehicle’s premium technology package. Unfortunately, the RAM app does not support Digital Key at this time, and the feature is missing entirely. After contacting the manufacturer, I was told that Digital Key is “coming soon” in a future update, but no specific date was provided. It’s disappointing to buy a top-tier Tungsten model and discover that a major advertised feature isn’t actually available yet. On top of that, the RAM app costs $17 per month, but without Digital Key, the only functions it really offers are remote lock, unlock, and remote start—all of which I can already do with the key fob. It’s hard to justify paying a monthly subscription for features that add almost no real value compared to what the truck already provides. The truck itself is outstanding, but the lack of Digital Key and the unclear rollout timeline take away from the premium experience I was expecting. RAM should communicate more transparently and avoid advertising features that aren’t ready at launch. they should offer more meaningful functionality for a paid app.

For some reason the ram connect customer support reps can’t help me figure out how to get in touch with the developer. The ram app is slow to respond at times, I sent a request to start my truck after it had been parked at the airport for a week, about 30 minutes before I was shuttled to the truck in the parking lot. The command to start the truck failed, I was stranded at the airport for another 30 minutes while trying to at least unlock my doors, which failed. I went through all the troubleshooting steps, closed down the app / restart my phone / delete the app and re download it, all the commands failed leaving me stranded. I think the issue is related to leaving my keys in the truck, the modules don’t respond especially if you leave the truck parked for a few days without using the app to wake them up. My biggest complaint is not being able to unlock my trucks doors after being able to remotely start it through the app. This “feature” defeats the whole purpose of having the ability to remotely start your vehicle. It’s especially annoying when you have to remotely start it, and then remotely shut it down to unlock the doors, but the inability or responsiveness isn’t there and the app fails to shut down the truck to unlock the doors! I really hope this review reaches someone in the Ram development department that can get the sense of how features are supposed to be utilized and make a change..

The app is a nice to have feature for my RAM; however, having other brands in the household and utilizing their apps, reveals some things that are hard to overlook. For example; the app does not update my RAM’s status every time i drive the vehicle and then park and turn it off. Instead, It randomly updates the miles and fuel level, etc. I can drive 100 miles and the app will still show that I never drove those miles until days later then it decides to update. There is no specific timeframe, it just does it randomly. I live in a very urban area and cell tower signal is not an issue. I also have the vehicle connected to my home wifi when I am at home. Please fix this feature as I pay for the subscription to be able to see the real time status of my vehicle. It would also be nice to be able to adjust the cabin temperature and turn on the heated or cooled seats through the app. Vehicle fluid levels and door ajar or windows closed or open statuses should also be a part of the app to make it worth paying the monthly fee in my opinion.