Raise: Shop, Earn, Repeat

Because Raise has not registered their domain with Apple, there’s significant danger with their app. They encourage you to “sign up with Apple”, but due to the domain issue you become registered with an email address that will never receive any correspondence because Apples private relay ID only works with Apple approved domains - this is a disaster as you permanently lose the ability to have any communication customer service or support. What’s worse is their chat bot is an AI that doesn’t understand this and routes all questions to your non working email. Furthermore you can neither change your email nor delete your account without customer support, which you cannot get since you can’t get emails, so you are forever stuck in permanent purgatory if you select sign up with Apple. You get no receipts, no customer service, no ability to delete or change email. I begged the AI for a human to chat with and it made me wait for an hour only to inform me no human was ever coming🤦🏻‍♂️. Now, if I decide to open a new account using a regular sign up method, I’ll be in violation of their policies and worry any gift card I buy is subject to be canceled since I’ll technically be considered as someone who “opened multiple accounts”. What a disaster.

I have been a customer with this company for over a decade. For the most part, the gift cards I purchased worked out well. Then, I purchased a few gift cards for the same company expecting to use them to purchase holiday gifts. I ended up trying to sell them back due to unexpectedly high shipping costs without ever attempting to use them. A couple of them sold. Then I got a notification that the cards I sold were invalid and that the buyer would be refunded from my account. I was fine with that because the company always advertised that they would guarantee the value of the gift cards for one year and refund you if there were ever an issue. In turn, I tried to exercise the very same guarantee because the gift cards that I purchased were invalid. As soon as I reported all of them invalid, the company shut down my account due to attempting to sell too many invalid gift cards, gift cards that I purchased through their app. After multiple emails sent to the company and after receiving many generic and uninformative emails in response, my account is still down and it seems like I won’t be getting that refund I deserve. It appears that this company does not care about customer loyalty and they do not honor their guarantees. It’s unfortunate that you can’t report them to the BBB because they don’t even have a physical address listed on their website, probably on purpose. I’m just disappointed because I used to love using this app.

Slide has become my fav cash back app. My only problem was with Subway (twice). The first time I tried to use it was at Subway. The cashier wouldn’t enter the gift card number. Said I had to scan it myself. It kept trying to pay with Apple Pay, which I don’t use, so there was “insufficient funds”. I scanned and paid with my credit card. It actually went thru my cc twice, once thru Slide and once thru my Subway. It used it 4 or 5 times after that at other stores just fine. So I figured since Subway was my first time using it, I was doing something wrong so I tried it again. Same thing. Paid twice again. I told him he needed to manually enter the card number but he refused to. Slide did refund my payment both times but I now refuse to use it at a fast food restaurant.