Quantum Fiber from AT&T

Got new updated pods and you’re supposed to be able to set them up through the app. It should be easy then, right? Literally the app WOULD NOT scan the QR codes provided to even start the set up process. It wasn’t my camera, it was the app. I had to go on Reddit to figure out what to do and wasn’t the only person with this issue. Was able to figure out that if I took a photo of the QR on another phone it would scan correctly. Finally once the app recognized the pods, it just literally was like “setup complete”! But the internet wasn’t working. Reset the pods, I redid everything multiple times, and it still kept saying everything was set up when it wasn’t working. It even said it was all good and ready to go when I tested it by unplugging everything and doing the process on the app. The naming of the pods also wouldn’t work, I’d hit save the names and it would just disappear. I had to get on the phone and was collectively on the phone with tech reps for maybe almost 2 hours? The first rep wasn’t as helpful as the second. Having an app that would actually work and give clear instructions on what to do would be great, you’ve got the right idea. But the lack of functionality as well as unclear instructions on where to put what, what to do when it doesn’t work makes this app lowkey useless, at least for the set up process.

Quantum fiber was great until they forced the new modem and pods on us. For 2 years we had no problems at all. Speeds always up around 930 and higher. New super pod and additional pods have been a nightmare. The app gives you no where to add the additional pods and support phone number that was supplied with the super pod and additional pods is outsourced to a different company who after a good 20 hours worth of calls into them states they don't support mesh 7 and can not give technical support on them. They also can't tell you how to order the additional pods you may need. For those reading this if you need additional pods go to q.com. Log in and click shop and then click 360. You order them there not on the app. Whatever you do don't add the pods under the tab in the app that says add pods. It doesn't work. After having technical support to our house 3 times and the techs being even baffled. We are still working on trying to get the pods to work. Taking away the 360 really hurt. I would be more then happy to pay plume the $6.00 a month to keep that feature instead of having an app that has no safety features, no way of telling if pods are working or not, not being able to see who and what are connected to our WiFi. Have the time the app states we have no service although we do. I'm beginning to think going to starlink maybe a better choice at this time. I'm not tech saves but at least know some about. How many customers got screwed over with these changes:(((((

Been with CenturyLink for well over 15 years. Had Internet and a “land-line” - yes, I know.. old tech. Anyway, I ported over the landline to MagicJack for the convenience and pricing. Called CenturyLink to verify that “only the landline was being changed”. They told me that only the landline would be disconnected from my service and I would keep my regular Internet service. Well, not only the disconnected my landline but also my Internet access. When I called back (and waited over 75 minutes on hold) they told me that there was nothing they could do to restore my service, and if I wanted service it would be considered a new service through Quantum Fiber. Well, took them over an hour to get me an account with QF and now I’ve been waiting for two weeks to get service. To make it worse, the tech was to be here between 11:00am and 2:00pm. Conveniently enough they send a msg 30 minutes before 2:00pm to tell me that the tech is running late. That is the second time they have done this to me. What ever happened to great customer service from CenturyLink? Sold out to QF and it has been terrible. First they disconnect me and then it takes them forever to get me back online. Wish there was a better option.