Purdue Federal Digital Banking

Working with Kaila at the Union Street branch was an absolutely fantastic experience. She made the entire process incredibly smooth and seamless from start to finish. Kaila is not only extremely knowledgeable and professional, but she also brings such a fun, energetic attitude that actually made the process enjoyable. She took the time to explain everything clearly, stayed responsive throughout, and made sure every step was handled quickly and efficiently. It’s rare to find someone who combines professionalism, expertise, and such a positive personality the way she does. If you’re looking for someone who truly cares about helping you and makes the whole process stress-free, Kaila is the person to see. I can’t recommend her highly enough!

Application has recently started having issues with face-id and login on my iPhone XR iOS 15.8.1. The app sometimes states digital backing isn't properly configured. Restarting the app usually fixes this error but then another problem springs up when entering 2FA responses. I choose “I don’t have access” to my account-linked phone number. ~I don’t want texts or calls when logging into my accounts. The Authenticator screen reloads twice then a third time when I click “I don’t have access…” I copy and paste my secret question response directly from my password vault but then get an error to contact member services. This usually results in being locked out of my account. At this rate, I’ll have to use a web browser instead of the app for all online banking. Hopefully, you can add an option for an OTP or Yubikey Authenticator in the future. Challange questions don’t seem to be working for me. App was great for digital banking otherwise. Digital check deposit is amazing.

Coming from the old pefcu app the current one is a massive upgrade. Services and features are easy to locate, and it makes managing my accounts and payments really easy. Being able to access account information like routing numbers easily is also a massive plus. My only gripe is that occasionally things feel unresponsive when something is working in the background. For example, when scanning checks after submitting them the app will hang for a moment while processing things, but the front end shows not indication of this so it feels like the app freezes even though it's working as intended. Other than small user experience things like that this app is excellent and a major improvement from how it used to be.