Piper Lou Collection

When ordering from Piper Lou, I expect to be able to track my order with the provided tracking number. I ordered cups for Christmas and they showed up late and I couldn’t track them because the tracking number was invalid with the United States Postal Service. I just placed an order a few days ago and once again I cannot track my order with the tracking number provided by Piper Lou. The United States Postal Service says that tracking number does not exist. And when I try to track it via Piper website when I click on track my order, nothing happens. It sits there and does absolutely not one thing. From here on out I will suggest that not one person order anything from this website because you cannot talk to a person and tracking numbers are invalid so it’s potluck whether you get what you ordered.

Where should I start? Piper Lou products are amazing. The shirts are comfortable and have fantastic graphics and sayings. If you want a design or saying you can request and most of the times they can do that for you in a week or so. Then there are the tumblers and wine cups and water bottles. They are quality products. They keep hot stuff hot and cold stuff cold for hours! They have clever graphics, quotes, or silly sayings. About the app itself, it works well, it’s user friendly. You can’t ask for more than that, and yet, they continually go above and beyond expectations!

The products look nice, but the quality of service is severely lacking. I have ordered several cups, two have been the completely wrong cup. The majority of my shipments take FOREVER to come, yet Piper Lou somehow manages to get deliveries out weekly for the FB lives. If they can’t keep up with the demand, then the promotions and new products shouldn’t be made available as often. My most recent and last purchase was the $15 deal from two weeks ago. I checked in on this yesterday as I’ve heard nothing and they pretty much blamed covid (still) and said it will come. Today I got an email that they don’t even have the product I ordered anymore. So now managing their inventory is also a problem. I communicated my disappointment with Piper Lou and got no response. There are many other companies that make products like these now and I would recommend checking them out instead.