Pied

I had a great experience with this parking app’s customer support team. After I exited a parking structure, the system didn’t recognize my license plate, so my parking session stayed active in the app. I reached out to customer support, and they responded the very next day. They reviewed the situation and promptly waived the fee. I like the fact that they handled the issue fast and professionally. It was an easy and stress-free experience for me.

The Pied app has helped me with a parking location I frequently visit allowing me to enter the parking lot and leave without ever having to pull a ticket or worry about paying. When I arrive the gate reads my plate and automatically opens. The same happens when I leave and the app charges me automatically with my saved form of payment for my session; it’s like magic! I look forward to them enabling more locations with their technology.

The app seems nice and easy. The issue came when I upgraded to a new phone. When I tried to login on the new phone, I got an error message (24). It has a nice button to get help by initiating a chat. If you move from that window, you lose the chat and get zero response. The automated message says they typically respond within 30 minutes. They did not and I don’t have time to wait and hope they eventually respond. That chat uses Intercom. Click on that link and think you can initiate a chat outside of the app that is giving an error? No - it will tell you to go back to the Pied Parker website if you want help. Come here and choose app support - what option within that page is to contact for help or even provide help for the app itself? Nothing. I ended up deleting the app and reinstalling. That solved my issue. If you have any issues, I hope that will help you. I sincerely believe the company doesn’t actually want to help customers.