Pharmacy2U

I have been using this app for over a year now and it’s awful!!!!! I love that I don’t have to go to the pharmacy regularly and have my meds delivered but that’s where the good stuff ends. Lloyds app which I have been using previously was really good and was so easy to use. This one my oh my! First of all reminders that I have set up don’t work…. You get an email that you running low, follow the link and when I do it takes me to my the list of all my meds which is not what you want when you have more than 3 different meds it’s hard to remember which ones you need to order…. I can’t remove my old medication from the list (Lloyd’s app You could) And to contact the customer service is like getting through an impossible maze and when you do finally get somewhere you can’t chat to anyone…. Constant nudging to sell you more stuff you don’t need is another annoying thing! These companies make a fortune on distributing meds to us so why is it so difficult to use? Couldn’t they just buy Lloyd’s app which was a dream to use! Ps hubby also really dislikes this app and his meds are a lot more complex and dosages change sometimes every fortnight….. I am constantly looking out for a new company which will do the same service with a better app 😩

I was prompted to look for an app like this after having recurring problems after some changes in my prescriptions. Normally I prefer a local face to face service, but every time I went in to collect at a small Boots nearby, there was a problem which I had to sort out with the local surgery, or they wanted to know when I required the next prescription (having been told several times before). The staff were constantly rotated, so you never got to see the same people twice, requiring repeated explanation. Their standard of English was poor. In contrast this app has so far been fault free and I haven’t needed to contact the surgery (a good job as communication with them by phone during lockdown would have been extra difficult). Reminders are sent in good time to me and the doctor for approval and so far only one request has been rejected, as it was asked for too soon. This happened when I first joined the app, I was away abroad and approved the request without realising it was premature. This hasn’t happened since and was easily sorted out by email. I suspect that the doctors find it easier to deal with as well... Recommended- 5 stars

I have been using this service for over 1 year. Everything was extremely good. You place your order via the App and a few days later the medication arrives by post. I became complacent and simply expected the service to continue working well. Unfortunately my last order didn’t arrive on time and I ran out of medication. Any reasonable person should accept that things can go amiss but when they do the organisation involved will accept responsibility and do all they can to resolve any problems. When I didn’t receive the order, or any updates, I tried phoning the Company but their lines were down. I emailed and received a response within 24 hours explaining they had not received a prescription from my surgery and I should have allowed 10 days for my order to arrive. I replied that I had ordered 10 days in advance, as recommended, and had not received any notification of a problem. A further email from them repeated the claim it was my doctors fault and they had sent out notifications. When I contacted my surgery they checked and discovered they had not received a request from Pharmacy2U for a prescription. So although I can accept errors can be made, I cannot accept a) being blamed for the mistake or b) being lied to. I cancelled the order and will return to the more inconvenient process of ordering directly from my surgery and going through the hassle of collecting the medication from my local pharmacy because I least I’m in control. Very disappointed.