Patient Controller RC - US

I have had my iPhone 16 for almost a year now and still your app will not work for iPhone 16. Even worse I tried to install on my wife’s iPhone 15 that she has had over 2 years, your app still does not support that. This is unacceptable. I don’t care if Abbot charged for the app, I would gladly pay for it. I can’t see that the amount of coding would be difficult or expensive so why hasn’t it been done. Do I need to implant a new spine stimulator from Boston Scientific or Medtronic? The iPhone that Abbot sold me with my charging kit no longer holds a charge. Now I have to try and find a phone that is 3 or 4 generations old. Updating your software is the logical answer for all concerned including the Abbot reps. I will be writing this review and calling the Abbot rep once a week now until Abbot decides to live in 2025 with the rest of us.

When I bought into the stimulator the tipping point was that I was able to get the use of my iPhone 13 Pro. I’ve upgraded to the iPhone 15 Pro and after at least 6 months now I still can’t use it. Now I’m using this iPhone from the ages of before any of my grandchildren were born and I have 2 that have graduated from high schools and are half way through college. In fact to use it we were all 3 a little bit confused at first how to use it. Abbot you should be embarrassed to not have support out for the iPhones 15 & 16 Pros as they have been out now long enough that all my other apps that I use have upgraded theirs. Abbot get with the program here will you. If the Makers of the “FREE STYLE LIBRE 3” can have it their product able to Bluetooth to the iPhones mentioned then what’s your hold up. At LG east give some answers.

This device has been amazing for pain control for me. I do feel there could be more flexibility within the app itself. And what’s up with no iPhone 15 support?? And 6 month update gaps? Come on Abbot. A company your size with the amount of patients I’m sure you are serving should be turning out updates and at the very least patch fixes monthly for bug & crash issues. Overall good product but needs UPDATES & UPGRADE to iPhone 15 support please.