MySimilac Rewards

Everything was working fine before August 1st but now I can’t login on the app. I can login to the website on my browser and access my coupons but I can only scan any QR codes using the app. I’ve emailed CS twice and they say I should be able to login so I sent them screenshot of the error message. Hoping this gets resolved soon. Edited: they responded saying “happy to see you’ve been able to login” but what they don’t realize is I had to have my husband download the app on his phone so I could scan the QR codes. It’s still not working on mine. In fact, now when I click on the app tile it doesn’t load at all.

Before signing up for the app, I would receive tons of coupons in the mail. After severely cutting my hand opening the formula, Similac convinced me the online rewards system was so much better than the checks and they could quickly send me coupons for my troubles. BIGGEST MISTAKE. I go through a bottle of liquid formula a day with my child. To be maxed out for scans at 10 each month is insulting but to finally reach my $12 reward and getting a message that “coupon is invalid” when I go to use it is the biggest slap in the face to the consumer. So now not only do I no longer receive mailed coupons, I now can’t use the ONE coupon I have obtained over months. I’d also like to note the digital coupons I was promised for my troubles cutting my hand were NEVER uploaded. In a time when prices are constantly going up on everything, Similac has now slapped new parents in the face instead of helping.

I loved using the website, yes it would lag sometimes, but it always worked for me. Once I saw there was an app, I was excited and hoped there would no longer be a lag. Since getting the app, every can of formula I scan, it says “Thanks for scanning! Your points are on the way!” And I’ll wait the 48 hours it says to wait and nothing. No points are shown as collected and no rewards are given. I’ve got the lids of a couple of containers of formula just sitting on my kitchen counter waiting to be scanned because I haven’t been able to collect the points. I hope this gets resolved soon!