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I have been in a routine security check that will take 3 to 5 days for well over a week talk to about 10 people of all which gave me the same blanket response is to speak to a supervisor manager or member of relevant team so that my two simple questions why is this taking so long and even happening anyway, when I have made multiple multiple multiple deposits that have all cleared up and was never security check for any of them went to make a amazingly huge withdrawal in the amount of $15 and was then hit with the security check which is kind of funny because when they were on the receiving end everything was beautiful and right, but the one time I go to make a withdrawal the account is shut down in the latest customer service experience I literally just got told that they felt as if they gave me enough information to satisfy my question when they didn’t answer not one of my questions, asked to talk to a supervisor manager multiple times in the conversation and literally and not so many words got told no and this is all after I was compliant, gave everything that was asked of me and waited patiently the maximum amount of time that was allotted for the situation by them the only reason I even put stars up there is because the actual app itself is easy to navigate doesn’t glitch and has not called me any problems but a good site is nothing without good customer service to back it up, especially when it comes to withdrawing winnings that were fairly earned and also missing out on bonuses that were fairly earned but that are no longer valid due to the time it took, and it’s still taking to resolve the issue

The only con i would say is they don't have a system where you can take your old payment method and dividing withdraws which i hate which they have to fix asap and occasionally their deposit and withdraws fail other than that i like it alot it’s practically same as borgata but they have a better cash back system n give bonus pretty frequently unlike other apps they never boot me off a table during a hot streak over all i like this app a-lot the games run pretty smooth never any connection issues and have acess to alot more tables then regular apps as a live player it’s definitely the app i prefer

I’ve always gambled on Betfair casino, but I saw there was a promotion going on when you sign up for this site matching up to $500 so I put a couple hundred dollars in and it matched my money, cool. After turning $300 into $1900 in 2 days I went to withdraw my money. What they fail to mention is YOU MUST GAMBLE $14,000 in order to withdraw the money won! AND it needs to be done in a 30 day span. If time expires you lose all the money you won. It said I could withdraw only $100 of that money the rest was tied in to the “bonus”. So if you are crazy enough to use this site which I never will again, don’t use their bonus it’s a trap you’ll never be able to cash out. Also it’s very glitchy. It happened multiple times while I was playing these last few days where it would have my balance I would be playing a game and all of a sudden it would pull my bet off the table or out of the slot and say I have insufficient funds and in the top bar it’ll say you have 0 dollars. You’re forced to close the app and reopen it and itll show you your balance again. None the less it cost me $150 in bets I would have won. If you’re asking for a soild opinion from someone who gambles a good amount, use Betfair 100% better