Pacific Power

The app works fine for checking your usage and viewing/paying your bills. I do appreciate the outage map during extended outages. However, the app never remembers your preference for Biometric logins for more than two weeks, and you have to enter your credentials. Why bother storing a preference for biometric login when it’s gonna break in a couple weeks? This has been an issue with this app forever and it seems like PP doesn’t give a rat’s ash about fixing it.

This app is abysmal. Constantly kicks out biometric login (faceID), forcing you to re log in with your credentials. Can’t set up or modify auto pay… can’t do Apple Pay… constantly errors when trying to view usage… can only see last 6mo of billing… I could keep going on. Their actual website is far more functional as you can do all the things I just stated. This app may as well been designed in 2010, and I have no idea why it’s even offered being so limited and restricted. For all the “necessary rate increases” Pacific Power insists on having, you’d think they would take some of that income and at least design an app that works properly. Shameful.

If I could give this a huge zero I absolutely would! At first it was great but something changed & now ive spent 2 months trying to get back on it. Password or ID number doesn’t match, so i called them & got their help. Signed on & things were great. Next week go to sign on & password don’t match. Tried to fix it on my own & again had to call them & again change my password. Took them 20 minutes to get a password the app would accept. Wrote it down of coarse, signed off & signed back on with the rep still on the phone. Went through great was back on. Hang up from her & decided to try again & again password unacceptable. Since then I’ve tried several more times. Im so done with this CR-APP!! Im deleting the app once I’m done with this review. Everything was fine until they had to go mess it up!