OUKU - OnlineShopping

I really appreciate your reminder to change my address on your site. It was a terrible mix up before, afraid that my substantial order would be delivered to the wrong place. You guys and gals were able to correct it and I have received the first package with the second package in a day or two. God bless Chris W

Placed an order on 2 July for 2 shirts. Had to download the app just to track the order which means signing up for an account. All responses are in German so I emailed Customer Service today, 7 July, to get a status. That response was also in German so I had to use Google Translate to view it. I would say the response didn’t take long, probably less than an hour, but basically stated it was still being processed and the order wouldn’t arrive until 29 July. So basically to process, ship and the expected arrival date could take 4 weeks but “it could arrive sooner.” Mind you this was for 2 shirts only. Personally having to download the app to track the order, responses in German and 4 weeks from start to finish tells me this is a new company and/or few employees to process orders. If I wrong, then I don’t understand why it takes twice as long to receive 2 shirts from Germany than if I place an order from another merchant that ships from China. I still need to rate the product once it arrives, but OUKU needs to do much better! I wouldn’t doubt the shirts are made in China. This may be the only reason why it takes so long to arrive - arrives in Germany before shipping out again. Too many unknowns at this point to order from OUKU again.

I cannot stop shopping at there site they have the most beautiful clothing on their site with great discounts, I have made 13 orders and have not been disappointed, I am very happy what I’ve purchased and have no complaints. Thanks OUKU