Orlando Health – Virtual Visit

DEVS PLEASE READ: I can only login using MyChart because it won’t let me create an account just for this app with the same info as MyChart. This method keeps disconnecting and logging me out and I have to keep reauthenticating my account every time I log in. The thing is, it did this to me WHILE I WAS IN LINE FOR AN APPOINTMENT AND I DIDNT EVEN KNOW. So, I went to click into “My Visits” and it gave me an auth error. Clicked into another area, I got an auth error. Force closed the app and reopened, and it turned out the physician tried to see me while I thought I was still in line, the app had just kicked me out mid-wait for my appointment. I literally waited for an hour thinking I was still in line. I just hope I wasn’t charged because this is messed up.

Please avoid the Orlando Health virtual visit app. Both my son and daughter-in-law are Orlando Health employees and I have been loyal to Orlando Health for years. Today I decided to use the virtual visit feature for a sinus infection. On a positive, I was seen immediately and the visit went well. At the end of the visit the doctor prescribed medication. Hours later my pharmacy still hadn’t received the prescription. I logged back into the app to view the visit notes and it showed I was still waiting in the queue to be seen. THERE WAS NO RECORD OF THE VISIT! I called the help line and they confirmed I was still waiting in the queue. I explained I had been seen hours ago by someone and needed my prescription. They had NO record of the visit occurring or anything. They said they would put in a ticket to close out the visit and would try to take care of getting the prescription called in. When I asked about timeframe, noting I needed my prescription called in asap, they said they had no idea as to when the visit would be closed or when the problem would be rectified. So basically I paid for a visit, yet there is no medical record of the visit and I have NO timeframe as to when the issue will be resolved or when my prescription will be called in. Huge risk to patient health.

Maybe their hands are tied. My back was hurting 10/10. The dr recommended only for me to massage and otc medications. I asked for a urine test and she said that is not a symptom of uti. Here i am in er with uti.