OpConnect

Edit: Updated rating. There are instructions on the handle, which I missed the first time, on how to extend the cable. My vehicle is now charging at 20 kWh Edit: Regarding company reply below; That is the number I called, I just checked the photo I took of your instructions to verify. Tried using one of the chargers near my house. The cable came down from the power pole but was way too short to reach any car. Called the customer service number. Had to listen to several ads trying to sell me car insurance and such. That felt super shady. Then the AI customer service came on and asked what I needed. I said that the cable was too short at my location. It said to call a different number. So I did. The same sounding AI voice asked again what I needed. Again I said that the charge cable was too short at my location. The very next words it said were, “Hang up now”. Super sketch feeling company.

I’m so uninspired by the development of this app and the lack of refinement. No easy account creation or integration with basic Apple API for password creation and payment information. Fine you don’t want to pay the 30% but you also are making your app a little less accessible to other users who would rather turn away than do a tedious account setup. Could’ve had a Google Account sign in as well. Seems a little insecure to force users to try and make a separate account and generate a password themselves than let API help save it in the keychain or google passwords. Even my autofilled keychain password only replicated to 1/2 password fields so I had to manually and copy the password in because autofill would repaste into field 1 instead of field 2. Selecting stations is tedious and often fails to authenticate meaning you have to reattempt a session. Do better OpConnect you and ever other EV network have to show you can manage this efficiently to reduce the stress on first time ev owners and hesitant ones at that. I shouldn’t have to fiddle with apps and account to start a session. Give me a virtual card or let me just pay like I would at a pump.

50% of the time, it works every time! Currently, only one of two chargers closest to my apartment is working. It’s been like that for at least a couple weeks now. I’d report it in the app but I can’t figure out how. I don’t think there’s a way to report it. Even when both plugs are working, I plug in and it thinks and thinks and thinks before finally connecting and starting to charge. Meanwhile, I’m just standing there like a doofus looking at my phone. On the bright side, it didn’t charge me for charging several times in the past. Yay!!! Free!!! The rates are ridiculous. I could literally go to a Tesla Supercharger and it’d cost about the same but take one sixth the time. The only reason I use this thing is because it’s right in front of my apartment and it’s usually available. They are in dire need of an app upgrade and a team of technicians to fix their broken chargers. I’m rooting for you OpConnect! Thanks for the free juice!