AmpUp - EV Charging

The App is good but not always easy to understand. Showing a day of charging makes no sense and initially threw me off as needing to pay a day worth of charging. Other charging app design is just how long and how much. The App should also have an ability where you can alert faulty charge points. In my building there are six charging points. I know one that never works. No to speak with to alert that chargers are not working. Good work.

I just got an electric car and I was excited because my school had chargers on campus to use for students. Little did I know that my college picked the worst chargers that exist. The first time I tried to use the charger I spent almost 45 minutes getting different errors saying I didn’t plug in my car so it cancelled my charging session. After I plugged the charger back into the machine and tried again, it told me I was already charging and couldn’t plug in another vehicle. So I waited, then tried again. It wouldn’t let me use the charger this time because the “Charger is already in use”. After going through this cycle for 45 minutes, I called customer service. The guy was difficult to understand and not very helpful. I explained the issue and he then had me go through the whole process to no avail. He then tried to reset the machine and it completely shut down all together. He then said he couldn’t fix the problem at all and I should try a different charger and hung up. So I moved my car to a new charger and tried that one and it finally worked. For 42 seconds exactly. Then it cancelled my charge for no apparent reason. Customer service was off the phone at this point and I tried to reconnect my car without it working. It’s been three days now and I still haven’t gotten my car to charge reliably with these. If you want to waste your time with the chargers, use these! If you want to have poor customer service, hire AmpUp! and if you want to waste your money on a charger, install these!

Honestly, this is the worst app I’ve ever used. It was so hard figuring out how to charge the car in the first place, but that was just the beginning. Hours after unplugging my car and ending my charging session in the app, AmpUp starts sending me notifications saying I’m being charged idlying fees. One hour, $9. Three hours, $30, etc. I am obviously panicking (as my car is in my driveway at home and I see no end to these fees racking up), so I call customer service. The customer service voicemail for drivers says, “There is no one here to take your call” and hangs up. I continue getting these crazy notifications, even though I can see clearly in the app that my charging sessions have ended hours ago. Ultimately, the app never charged me the idlying fees, and the notifications stopped. But I’ve never quite been so stressed and panicked by an app notification in my life! I even drove back to the charger to try and figure out what was going on — ultimately depleting the entire original charge I paid for. Honestly, I’ve never written a negative review about an app in my life (who has the time??) but this was an outrageous experience.