EVPassport

This app and charger is extremely infuriating to use. The app works once then you have to uninstall and reinstall because it doesn't always terminate your session and you can't have more than one session open at a time. Private chargers are not private. They still show up on the public map but everyone who has access to those "private" chargers cannot see them so you have no idea when chargers open up. To use those private chargers you have to log into the app each time you plug in because it forgets who you are. On top of all of the software issues, the chargers fail constantly and don't charge your car. Use anything else.

I’ve had to uninstall and reinstall the app multiple times because it won’t terminate my charging sessions properly. On a couple of occasions, I’ve plugged my car in and come back hours later only to find out it hasn’t charged at all. To make matters worse, I don’t get notifications when a session has ended, which makes it difficult to track whether it’s even working. At this point, I’ve had so many issues that it’s almost not worth using—unfortunately, it’s the only option my apartment complex provides.

Charger would not start and customer service is non-existent. Messages never answered and the phone number is a bot with the best advice to close out the app and try again. Really? Yeah, that didn’t work and also left my session open and said I needed to close it start a new one. If I had an active session and the charger was working none of this would be an issue. Based on other reviews I’m starting to think this is a scam to bill credit cards or at minimum collect them. Chargers seem to never work despite looking new and functional.