Octochannel

We use this at our hotels. It’s a great application but there are a lot of improvements that could be made. One of the biggest issues is not being able to make a reservation directly in the app. It will take you to a Google or safari page, having to sign-in again and wait for the 6 digit code. While not an issue on the website using a computer, for times when using the app it is a hassle. I’ve had many times where I’m in the phone with a guest and instead of immediately being able to book the guest it takes 5 minutes extra to get to the process, making it a little more difficult for guests who are ready to be booked and done. OctoRate is a great platform and this is one of my only gripes with this application. If there is a way to update this, I hope the developers see this and can make this possible, if not possible it’s understandable I’m not a developer. Otherwise, a great company and a very useful tool for us. I love the simplicity of the app but how well and detailed the simplicity is in the app. When I train our employees they can understand everything in less than 30 minutes.