Nice Mobile Viewer

The app has trouble loading and usually takes multiple attempts. When trying to review camera footage it will constantly crash and then you have to start over. If you attempt to save a camera clip, you can’t do anything else until the clip saves or it will cancel it out and you have to start over. Attempting to manually scroll will through footage will sometimes switch you to a different camera completely. The delay while manually scrolling through time makes it almost impossible to actually review footage. Automated light settings eventually stop functioning and have to be redone. Turning lights off/on will not work consistently and will usually leave lights on a dim rather than off. Talking with my tech guys they say to just use a computer but that defeats the purpose since I would have to be at home if using my computer. It’s very frustrating to use and had I known better, I never would have installed the Elan system at all. Newest update to the app seems to have removed its ability to view camera on any device that has a VPN turned on. May 1st 2024

My dear old parents have this system after moving to a new house. It is one problem after another and they end up dumping money into their local tech guy to keep it running. Every time they call me to ask for help I just wish to god nobody had sold them this system because the reality is their use-case does not call for such a system. The entire Elan experience feels like it’s from 2009. I can never, ever recommend this setup for your general consumer. If you want three words to describe this product: Finnicky, antiquated, unintuitive.

We paid an exorbitant amount (compared to other video doorbell cameras) to upgrade & incorporate the Elan doorbell into our home automation system only to discover that it’s absolutely terrible — almost worthless. App rarely works on watch or iPhone — and apparently it does not work if you have another app open or are talking on your phone — pretty ridiculous!!! Also you can rarely use the Dismiss or Cancel buttons so it’s blaring in the background when you answer the door. Seems that the touchscreen is the only reliable way to accomplish such a simple task. And the only way to get playback (which is one of the main reasons to have a doorbell camera) is to have an Elan NVR — all of our other cameras work with Luma NVR so it never entered our minds that we wouldn’t have playback capabilities. It’s just been an all-around failure. Definitely would NOT recommend the super expensive Elan doorbell cameras to anyone!!! Very limited functionality!!!!!!!!