Newrez

I see a lot of negative reviews, and I can understand their frustrations. But my experience with New Rez has been nothing but positive. They bought my mortgage a couple of years ago and I’ve been using the website to make payments and track my information. I’ve had to call customer service once for a mistake I made, and they handled it quickly and effortlessly. I downloaded the app today and made a payment here instead of on the website and had no issues at all with login or navigating. I give the app, company, and website 5/5 because it has all been flawless for me. I guess I should consider myself one of the lucky ones.

I ended up getting stuck with this horrible company after my mortgage was sold. In several months of attempting to just pay my mortgage payment, I have literally never been able to use this app or the company website to pay. Every single time I have attempted to use this app, I get stuck on some random login screen which will not allow you to type anything or navigate elsewhere. I have to turn my phone off to leave the nonfunctional login screen. Then, if I do that, my loan information is GONE every time. I must then re-enter EVERY last minute detail of my loan in order to add my mortgage back into my account, but even then, I have never not once been able to just make a payment. You’d think this “company” had an interest in receiving money but they definitely don’t! The only pages I have NO trouble with are the ones that are asking me to apply for more loans! This company could not possibly try any less. Don’t bother trying to download or use this app because NewRez is an evil company.

Avoid this company at all costs. My house came close to burning down the day after Christmas and my family has been out of our home since then (2 months at this point). Despite having all documentation from my insurance company and my contractor, and the insurance company already sending me a check to complete repairs, NewRez continues to treat me like a criminal with intent to commit fraud. Our repairs work is in progress but NewRez is holding the check for my insurance claim of over $100,000. Every time I contact them I'm told a different process, a different set of documents they need, there's no trust or consistent messaging. They're telling me they want to perform inspections periodically to disperse my own money to complete repairs. Each inspection from the initiation of a request to paying out additional funds can take as many as 3 business weeks. Their customer service has no urgency or empathy. In the meantime they expect me to pay out of my own pocket or pause work despite the money sitting there waiting to be paid out to the contractor. Absolutely unacceptable, do not bring any of your business to this company.