Nando's UK - Order now

I recently used the Nando's app to place an order, but unfortunately, the app failed to provide me with any indication that my order had been placed. Despite the payment being deducted from my account, there was no update or notification regarding the status of my order. As a result, I had to wait for around 10 minutes, hoping for some sort of confirmation or update through the app. As I grew increasingly concerned, I contacted the branch to enquire about my order. While waiting on hold, an automated operator suggested checking for updates on the order and reviewing my email. Unfortunately, I had not received any email updates, leading me to the conclusion that my payment had been processed, but my order had not been placed. I have to say, my experience with this app has been extremely disappointing. It lacks basic features such as order history, notifications, and updates on the status of your order. In comparison, Deliveroo provides a much better service with all of the aforementioned features. Overall, I would not recommend this app to anyone looking for a reliable and efficient ordering experience. Based on my experience, I can confidently say that I will never use this app again for any future orders, be it takeaway or dine-in. The lack of basic features and the confusion caused by the missing order status updates has left me with a bad taste in my mouth. I will be seeking an alternative app that provides a more reliable and efficient service.

The app keeps forgetting my logon details - which considering you need it to order in the restaurant now is the most annoying, stupid thing any app can do - *remember* my details !!!!!! 😡 Received an update from developer which was appreciated, but it was to confirm that this logout is intentional - unimpressed, it is not helpful and as a software dev myself there must be better alternatives - review dropped from 2 x stars to 1 x star as a consequence - this type of “well that is what we do” is lot helpful at all and they need to consider other options that make the use of the app more convenient without sacrificing security.

Absolute waste of time. Can’t log in, can’t chose Click & Collect or Delivery. What is the point of this App. Every update fails to deliver. Unbelievable that a company this big could have such a poor App. Their digital media team or whoever is responsible for this shambles should be sacked immediately as it must be costing them thousands in lost revenues. UPDATE: I have now been contacted by the developer to say this is fixed which it seems to be, but don’t they do any testing before releasing an update? I still can’t order through the app though, it takes me to the website every time and despite the fact I have enabled location services I have to put in a postcode every time to find my nearest branch. Why can’t you just save your local branch in your profile like most other apps?