MySolArk

I had high hopes when my new solar system was installed. The solar production is working just fine, however, the MySolArk app seems like it was an after-thought. It requires me to log in a number of times, even on the same day. How about a “keep me logged in on this device” option, or at least a FaceID option that happens automatically? Although I can see production and usage across days/weeks/months, some reporting feature that would allow me to select some parameters, and create a report would be very helpful. As I’m tweaking things with my solar company, I’m have to go day by day, sometimes hour-by-hour, writing each number down, then making calculations on paper. Seems like in this day and age, this should be easy to put into the app. Thanks in advance for listening.

Some of it works, some does not. The graphs are nice, but the app is not intuitive. And you cannot actually CONTROL anything from the app - it simply reads data from the inverter. The most recent upgrade was actually a downgrade: FaceID no longer works, so you have to remember a password every few days. And the historical usage/ROI data no longer exists, so over a year’s worth of history is gone. Cone on, guys, you’re better than this.

Provides good situational awareness on the system functionality but some aspects of the interface suggest the designers/developers do not actually use the app themselves. Please allow for select/cut/paste in the app. Please maintain data, I have had faults; the app says ‘no data’. Weather information is nice, but I and a friend have not seen it populate. Customization is limited to temperature. That data was lost in the PV Pro migration was disappointing. The “0”readings on battery charge and household power use (obviously a glitch) that I and others have experienced seem to be fixed. I think you make a strong product, but improving your customer facing interface would add to your appeal and word of mouth recommendations by existing customers. Would also recommend you take the time to respond to your end-user reviews, like this one. If anything is incorrect, please advise. Thank you.