myQQ – Quick Quack

Quick Quack utilizes “dark patterns” in order to make it difficult for you to cancel your membership so that they can continue to syphon money from you. Signing up for the membership is so easy and painless that you don’t even have to lift a finger to register. The employees at the car wash handle everything for you. Cancelling your membership, on the other hand, is intentionally obstructed. There is NO WAY TO CANCEL inside the app. Of course, you can upgrade to a more expensive plan at the push of a button. There’s not even any information on how to cancel. When you go to their website to look for a way to cancel, there is again, NO WAY TO CANCEL from the account dashboard. You can, of course, upgrade your membership to a more expensive plan at the push of a button. Now this is where it baffles my mind. There is also no information on how to cancel on the website… while you are logged in. The instructions for how to cancel are buried in the FAQ page on the website, but it is only accessible if you are NOT logged in to your account. There is no FAQ if you are signed in. And once you FINALLY locate the cancellation instructions, it turns out that the only way to cancel is to call their toll free number, navigate through their robo menu, and then get connected to a representative and verbally request a cancellation. This is absolutely ridiculous, and should be considered a criminal act (if it isn’t already). If you can sign us up for a membership in 60 seconds flat, then there’s no reason to make us jump through all these hoops to cancel, except for intentional and malicious business practices.

The Rocklin QQ is the best. I drive further to this location because of their great service, efficient washes and their vacuums! I was there earlier today, an employee was making rounds checking the efficiency of each vacuum station. I was complementing this QQ location to him and it happened to be the manager. Good oversight and quality control truly makes a difference. I was impressed because I can go to any vacuum stations at the Rocklin QQ and it will work and work really well. The employees are personable, genuinely helpful and appear to take pride in their work. This location definitely stands out!

I got to the check in area to be told by the young lady I couldn’t go through the car wash with the kayak rack on my roof. I have been here several times with no problem lately and even have an active membership. So I asked politely to speak with the manager, his name is Low. Low informed me of a recent negative incident and now they must again enforce their policy of no entry for vehicles having man-installed parts like bike, ski, kayak racks, etc. However, he did come up with the solution that from now on I must request them to remove the features that cleans the roof top. Now that is EXCELLENT customer service!!! Imagine that, a real solution!!! Thank you Low, you are an awesome manager. Cheers!!