MyChoice Benefits

Everything was good until 2 weeks ago,after you updated the app to 3.5.6. Then,my ability to submit a claim (the most useful feature about the app)on my iPhoneSE became impossible. The problem is with selecting the date for the claim. When the calendar appears and I tap on the date,the ‘select’ button does not appear on my screen…thereby preventing me from completing my claim submission. I called MyChoice support and described the problem,but they refused to consider the correlation of this problem occurring immediately after you performed your latest update. I would very much appreciate it if someone would give my problem a little more consideration. Thank you! ADDENDUM: I should point out that you somehow replied to my previous review concerning my IPhone 6..over 2 years ago..which,if I recall,developed the same problem that I have now. So..please consider this current review as a new problem,with my IPhone SE.. Thank you! Addendum 2: I have been informed on why my claim submission attempts failed. My daughter looked at the problem and found that my IPhone SE text size setting was set to ‘LARGE’.. Consequently, that made the ‘SELECT’ button on the claim submission form inaccessible.. My daughter reset it..(the text size setting)..to’DEFAULT’ and that allowed me to submit my claim successfully. Strange but true.. I do apologize if I have caused a stir. However,hopefully you can keep that little SNAFU fix in your inventory,if it arises again.. Please show my review as now resolved, and take 5 stars to the bank! Thank you for your quick response and kind indulgence..

The customer service and this crappy app are both horrible!! They recently stated they improved the app so that you can see what you uploaded. WRONG!!! Not only can’t you see any documents but you also can’t upload a pdf file. Also I don’t know what the claim reps are doing but they seem to have trouble approving claims. I have a few claims that they requested receipts for and i uploaded as requested but they were rejected for some unknown reason. Of course they never tell you but I keep getting emails asking for receipts. This is a major problem because it’s now tax time and those claims need to be processed otherwise you will face penalties from the IRS. I tried calling customer service multiple times and even asked to speak to a supervisor. Suddenly they acted like they never heard the word before and just kept transferring me to the abyss. Horrible! Just horrible!

Never thought I’d use this app as often has I do but it has saved me time on several occasions. My husband and I never carry our insurance cards so taking a pic and storing it in the app has saved us from scrolling through our pictures at the doctors office (awkward) or having to log into our insurance’s website. My favorite part is the ability to easily check my FSA balances and upload my FSA receipts. I realized recently that I still had $200 in my FSA from last year and was able to quickly take a pic of my day care receipt and upload it.