My Wash Membership

The big issue is that I took multiple cars through the car wash and the app then prompt you to open it in order to add vehicles or replace vehicles on your account. The problem is that you can’t do any of the options it gives you. It keeps saying that the payment fails. I update the payment information with no good payment and it still fails. I can’t replace the vehicle on my account because the vehicle I took through the car washes the same one that is on my account, and I can’t add one or pay for a membership or single wash to cover it. So now the app just doesn’t work. I’d be happy to add a Vehicle to the account, but it just is not possible. So now I don’t know if my subscription will be canceled or what because of this. Is there a phone number that I could call?

I got a new to me car, immediately got the pass and the app. When my new plates came, I went through and it flagged me as using a different car. I changed the license plate in the app. It said “success” and I pressed ok but the plate was not changed. Then I get a notice after the second wash that I have to pay for that wash or add that vehicle to my already-paid-for pass. I cannot do anything in my app until I pay! I cannot email anyone or contact anyone! Very upset. The monthly renewal is going to come out of my account next week and I won’t be able to use the car wash. Very upset!

Quite concerned as I just purchased the monthly Works pass, received a link in a text message, followed the link to download an App, opened the App and entered my phone number. Upon entering my number, I saw two things of BIG concern, and to my knowledge never agreed to, or signed any terms and conditions. First, unbeknownst to me, I was auto-enrolled in a $35 a month wash subscription. This is alarming as I hadn’t authorized this subscription, nor do I approve of any company doing this without providing adequate information. The prompt at the carwash, nor App eluded to this. I had to dive into the App interface to see it. Second, more alarming is that my credit card information was clearly stored and auto-populated into this App. Without approval. Again, I did NOT consent to your company storing my information or transferring it from the payment pad to this App. I question what security measures are in place, since there wasn’t information provided up front or terms to agree to. Very alarming! Never did I expect to download an app to find I was automatically enrolled in a subscription, and that my credit card information had automatically populated from a transaction. Possible litigation.