MY LIFTER

One of four lifter units stoped working last month. Not sure why, but it consistently shows the “lifer is off or out of range” message when I run the app. Three of other lifter units are connected just fine. Checked to make sure all have powered; downloaded new version of MyLIFTER, switching ÁC for the unit but this lifter still does not work. not sure what went wrong. The red light keep flashing event after I tried to reset the unit to the factory setup by holding the button for 10 seconds. The platform was working last month. I sent a request for help thru the website and it has been three weeks there is no help! Hope I can get a replacement unit as we bought the house brand new and this MyLIFTER platform came with the house in 2022.

Out of box experience was not great. The device is packaged well and seems nicely made, but the app is bare-bones and offers no help or explanation when something doesn’t work. In my case, it said I needed a firmware upgrade, but it was unable to install it because it could not reliably connect via Bluetooth. Luckily I have some experience on the development side of things, and I figured it was a very old BLE stack that wouldn’t connect to iOS 12. Also fortunately, I had an older iPhone laying around with an older OS, and using that, the I got the firmware updated and was subsequently able to use it with my new iPhone. Once you get the firmware updated, it works as advertised. It would be nice if the interface were a little more streamlined. For instance, I only have one lifter, but I have to select it every time I start the app, which means more tapping in more waiting. And the set buttons take up a lot of room on the main screen considering I only use them when configuring the device. The device is nice, but slow and noisy. It does the job.

Update: Recent update seems to fix most issues. I still wish there was a manual override. Ever since the update I have to close and reopen the app 3-4X to connect. A bit unnerving that there is no manual override. I basically have a 70 lbs cargo box hoisted 14’ in the air and 100% reliant on this app. I may have to return if there is no solution.