My Consumption

I have been a Nielsen panel member for about 20 years and love doing the consumption diaries. But this app is completely worthless. You get to do about 3 days, maybe 4 if you’re lucky, and then it just stops working. It is a plain white screen saying “service unavailable due to maintenance downtime, please try again later”. But it stays this way all day for several days, even if you delete the app and reinstall it multiple times. So there’s no way to actually complete the week and earn your reward. Total rip-off.

I never got to complete a full day. It froze every time I would get to my third meal of the day and I would have to start over. I did everything the told me to do, uninstall, reinstall, but it never worked. Of course, it was my fault that I missed 3 consecutive days even though I’d been emailed since the first day I had problems with their app. So, I’m not eligible for the incentive. If your app is going to have this many problems, at least give people a back up way to track.

I just wish this app would save my info so I don’t have to keep putting it in each time. Also I wish it showed me which account I was in because I don’t remember if it was mine or my daughters so I have to logout and log back in. I don’t want to give the snacks to the wrong person. As much of a pain this app is, I’ve received my gift cards each time (3) so it’s legit but such a pain.