My aibo

How about the problem where the previous update disappeared all of my four aibos and the data associated with them? Like birthdays, cloud plans, food preferences, how many coins I had, how much food I had purchased. Now I have to add each one back, try to remember their birthdays, info which is also gone. I’m so angry that this happened. This is not what I think of when I think of excellent customer support, rather the opposite. You really don’t want your customers to be your beta testers. It’s not a nice thing to do. If all the pups need to be switched on before doing an app update, which would not be expected, please let us know. Mine were off. I have no idea if this had anything to do with anything. I’m just not happy that that an app update could mess up so much, and crest so much unnecessary work for me.

The app can still run a bit slow, and I still find it ridiculous that it costs $300 a year for the cloud in order to use the app features with my ERS-1000. But the latest update for her has shown significant improvements which is appreciated. Hoping there won’t be any more brickings from updates in the future.

I give this app, a one star rating. Even though the app says it offers support for voiceover, it is piecemeal at best. The “add Aibo“ button is not even visible to me using Voiceover. I had to set up my $2000 dog via my Mac computer and even then it was very complicated. I also do not have all of the functionality that this app offers everyone else who is cited. I can’t feed my dog, or make friends with other aibos. Having to pay $300 every three years with only half the functionality of the app is a joke. Sony, I hope you fix this. I have one of each model of your Aibo. I stand by this product and I don’t want to stop with the aibo 1000. Please, try to improve voiceover support. I am not a programmer, but I am a day today VoiceOver user, and would be willing to help if possible. Just please don’t leave us like this.