mopla

Their payment processing system is very flawed. Along with horrible, terrible, awful customer service. If you can avoid purchasing your d-ticket from them I would.

Use DB navigator if you want to buy a deutschland ticket or any other app. This app will charge you after you cancel your subscription and there’s other ways to purchase that ticket. They also have a redit page with a lot of other issues customers have. I wish I knew before I used them. *UPDATE* don’t be fooled, this company reply does not mean they are for “helping customers”. Their program cancels the membership the second to last day of the month and you do not pay for a whole month. Will never work with them again and will never suggest them to others.

This company shows no regard for its customers and no sense of proportionality or humanity. I have dealt with many subscription services throughout my life, and I have never encountered such rigid, punitive, and unnecessarily stressful bureaucracy. I left Germany at the end of November and therefore did not and could not use the Deutschlandticket in December. I contacted mopla immediately, provided a clear explanation, and even attached proof that I had left the country. Despite this, I was told that because I missed the cancellation deadline by a single day, I must still pay for a service that was never used. Many companies show basic fairness in such situations — especially when: • the service was not used, • the customer acted in good faith, • and proof was provided. Mopla chose the opposite approach: zero flexibility, zero goodwill, and threatening language about legal action over a small amount, despite the circumstances being fully explained. Rules exist, yes — but customer service is about judgment, not blind enforcement. Mopla’s handling of this situation felt draconian, disproportionate, and deeply unempathetic. If you value humane treatment and reasonable problem-solving, be aware that mopla offers neither.