Modwella

Not only are they fast and efficient, but they offer high quality service in the comfort of your home.

So easy to book my appointment! And it was nice to have a home location so that I could see my previous appointments and also my card on file!!

Modwella markets itself as a concierge, on-demand healthcare service built around convenience, reliability, and patient-first care. My experience was the opposite. I booked and paid nearly $200 for an 8:30 a.m. appointment that their system explicitly allowed. This was after a 12-hour night shift, while dealing with acute vertigo and nausea, where timing is not optional. It was either this service or urgent care after work. At 8:30 a.m., my scheduled appointment time, I was informed the nurse could not attend because the booking was made overnight and she was asleep. I was offered a 10% discount instead of the service I paid for. I would have gladly paid that amount simply to be notified earlier so I could seek care elsewhere or book with a provider that can reliably staff the appointments it offers. If your business model depends on availability, then availability must be real, not theoretical. A concierge medical service cannot pass the consequences of internal staffing gaps onto sick patients and still claim to be patient-centered. The nurse was polite. This was not a bedside issue. This was an operational failure: selling a time slot the company could not fulfill, then minimizing the impact when delivery failed.