Miter: Construction Time & Pay

As of the most recent update to the app as I’m writing this review, when doing expenses via cell phone the keyboard blocks the description you’re typing so you can’t see what’s being typed. Also, receipt images is now on the top. Feels like every other week we have to relearn where everything is on the app and it just gets more and more complicated. As of now I would not recommend this to anyone due to what is above as well as network errors, constant changes, overall disappointing application from a user standpoint.

The app is really easy to navigate compared to other apps the company I work for used. My pay, hours, stubs, etc is all there on the front page I have nothing to complain about honestly. Never had issues clocking in or out.

My experience with Miter has been extremely disappointing. The reports almost never work the way they’re supposed to, which makes routine payroll and compliance tasks take far longer than they should. What’s even worse is the decline is customer support. There used to be a somewhat helpful live chat, but now you’re forced to submit a ticket and wait DAYS for someone to respond. And when a reply finally comes, it’s almost always the same “I will have to escalate this to our engineers.” Nothing ever seems to get resolved on the first try, the follow-through is inconsistent, and basic features break without any urgency from the support team to fix them. For a platform that claims to streamline operations, it’s become the opposite - slow, frustrating, and unreliable. I would not recommend Miter in its current state.