Missouri Lottery Official App

For an app that only has a few basic features, this one constantly fails miserably at them with constant bugs and glitches. Recently they’ve added a thing that requires age verification. I thought, “easy enough” so I open the in app camera to take a picture of my ID and the camera will not focus on it. So it just locked me out of my stuff and said I need to physically call them to manually verify over the phone. Tell me how that makes sense? I can’t show you my credentials through the phone. And on top of that, their work hours are M-F 8-5, so I can’t call them later when I’m off work. Do better.

I’m not sure if it’s just mine but my camera does not seem to be working today for checking tickets. And whenever I get my points and my prize points, it is very hard to find my free tickets. As a matter of fact, I’ve had this for three years and I still could tell you how to go about finally my free tickets.

I put in my credentials correctly and it just loads for a second but doesn’t do anything. Tried deleting and reinstalling the app. Tried a hard reset on my phone. Tried deleting the app, resetting my phone then reinstalling the app. I can log in to the web page normally. I have over 200 scratchers to scan to get my entries so no I won’t spend several hours even days manually entering every single one. Contacted the lottery customer service line and got told “sorry we don’t have a IT department and there’s nothing I can do to help you” awesome customer service, awesome ways to find customers resolution … would give 0 stars if I could