Midco Freestyle

I am giving the app two stars because the concept is solid. The execution stinks. I have renamed devices multiple times, sometimes it stays, sometimes it doesn’t. Check the next day, back to the original. Devices will automatically unpause. I have deleted devices off of my Wi-Fi and they return the next day; not possible since the device has been turned off the entire time. There was a recent update and I thought things were fixed because I renamed a device and the name stuck for 5 minutes, only to realize the next day it reverted back.

I have spent over 13 hours today dealing with Midco and this app. I keep getting an error telling me that my account does not exist or has been deleted. Tech left this morning and everything worked except this app, called in and then all went down hill. Tech came back and things worked fine except app stopped working again, called in and then everything went down hill again. Now have another tech coming out tomorrow. I have had to adjust my schedule for Midco 3 different days because of their issues and this app hasn’t worked for more then 10 minutes!

We upgraded to this product to control the kids Wi-Fi usage. It’s been more of a headache than anything. The app never connects to the modem to use the app, which means if you have set up a schedule on your devices that it won’t work. If you can’t connect to the app, any device on a schedule will not work, even if it’s during a time that it’s enabled. They sent a tech out and even replaced the modem saying that was the problem. It worked for two days and boom back to the no connection crap. I’ll be cancelling my services...1 Star, very disappointing