MAX Mobile Banking

I have been a MAX member since the only locations were Maxwell AFB and Gunter AFS in the mid 70s. I became a member while working at the AAFES distribution center, and I think my first loan was for a new bicycle. Since that time I have had several transactions with MAX for various services and accounts. When my wife and I were married, she was working as a teller at a MAX branch. Together we have depended on MAX for auto loans, home equity loans and other services. We have always been comfortable with the professionalism and courteous attention of the entire staff - from the frontline tellers, loan officers, branch managers to the administrative and executive officers. Though we may have had accounts at other financial institutions, we will always consider MAX as our “home”. We congratulate them on their growth, expansion and success. We look forward to continuing our “relationship” with confidence and appreciation.

This app is pretty good; it looks nice, it loads well and seems pretty stable. The centralized side bar type menu is clear and efficient. What is lacking with the app, and with Max CU in general, is the ability to make payments on your own Max CU credit accounts from within the app. Please please integrate the online payment gateways with the Max app and website! Auto loans and credit card accounts as well as any other type of loan payment should made within the app or website. If not that, AT LEAST put clear and accessible hyperlinks to ALL of those portals within the app and site, please! And worst of all, if one goes to the credit card section and tries to view recent charges, you get a pop up message that tells you to go to the main menu and select the transactions tab…..now that’s just plain silly. Just make that button point to the relevant section of the transactions tab instead of pointing to the pop up… yea there is a message saying you will be taken to another site that will need to be displayed, but that’s no reason to force the user to take extra steps manually. It just doesn’t make sense for the “transactions” button in the credit card section to do anything other than link you to the appropriate field in the transactions page. That’s just a poor UI design.

Easy to use, and quick. Great way to make mobile deposits and check balances. However, sometimes when I am making mobile deposits, it will not recognize the back of my checks I am trying to deposit, although I sign the back and print Mobile Deposit just as instructed. I had to write three checks today from another account in order to get the app to recognize it was a mobile deposit. This happens almost every time with checks I try to deposit with mobile deposit, although I retake the pic of the back numerous times. Finally, it does recognize the deposit. One suggestion I would like to make is other banks where I have accounts have face recognition on their mobile app so we are not continually having to type in our passwords. I find this very helpful and makes for a speedier transaction. I am sure other member would find this convenient also. I commend your employees and their professionalism and although I moved from Montgomery in 2013, I still love Max and will continue to keep my account. Thank you. Judy Cooper