Lime - #RideGreen

Hello, I have been a loyal Lime user for over 3 years, riding with my partner for around 400 minutes nearly every month — definitely one of your most regular customers. 이거 확인 안함?ㅋㅋ 내 돈을 환불해주던가 쌔벼간 시간 돌려달라고! 생각을 해봐라. 니들 한시간만 타도 너무 오래탄다고 뭐라고 하면서 더 못타게 하면서 평소에 하루에 십분 타던 사람이 (뭔 주차 오류 버그때문에 하루에 10시간 넘게 한 자전거로 ? 미친건가 진짜?ㅋㅋ) 니들이 그렇게 안해놓잖아 그리고 지도상 위치도 105시간 넘게 자전거 안움직이는게 타는거냐? So this is how you guyz treat the old customer?! Cool got it. You do not know anything about why you have to keep them in marketing for first place and this is why customer service is important . 오류도 개많은데 버그 신고해봤자 확인도 안하는거 같고 ㅋㅋㅋ 이렇게 기회를 주면 뭐해. So many Second chances, 3rd 4th your company doesnot deserve at all . Your app been stealing money 1dollar 2dollar from I just unlock! Even I have pass!!!! Is anyone listen? You want me to writr this in your insta? Why your staff doesnot check anykind of customer service, error, and reviews???????? Give me back my money!!!!!!! This is disgusting app! Thief! App stop stealing peoples MONEY!!!!!!! Hope you experience same thing in your life over and over.. lime CEO.. lol whatever jk syd별 씨 돈 다 날렸네 3년 넘게 쓰면 뭐하냐? 돈에 아주 혈안에 되어있네 짜증나게

The Lime Electric scooters and bikes are a great idea and fun to ride. And there are elements of this app and service that are truly great: it’s easy to download and get started with a ride and it’s the only company I found that provides the group ride option. However, the app is very very glitchy. It freezes a lot. More than the two other similar companies and is simply less functional and user friendly. It also runs and tracks your location no matter what you do running through battery life very fast. They are also the only company I used without a phone charging device on the scooters. This is a bigger problem that it seems because the app running is mandatory for you to complete your ride. Without that you will be charged 25 euro (more in dollars) for not parking correctly. When the app isn’t running because your phone dies the scooters freeze up making it difficult to move them. Even if you do then get them to an appropriate spot and ensure the ride “ends” you will be fined. This is not made clear in the information. Nor is it possible to just end a ride when you see that your phone is about to die because rides must only be ended in certain zones or areas. Their customer service team seems especially designed to just repeat back their written policies not fix problems or provide solutions. Having tried three very similar companies Lime stands out as having the most potential and failing to meet it. Go with another company if you can.

A group of 3 friends and I all rented the electric scooters in San Diego. We were able to easily find the closest scooter and then move on to the next nearest ones. The scooters work pretty well with a good charge, carrying us along around 10-12 MPH on flat surfaces and up to 18mph or so on a downhill. They don’t handle grass well, slowing to around 4mph or so and the motor seems to really struggle, so hop off if you need to cross grass to save your battery. I had a problem where the bike seemed like it had a good charge to start out, but the app just tells you the estimated remaining range. Once you get on the bike, it shows a number of bars, but it’s unclear what the max capacity is. I started with ~14 miles of range and 2 bars of battery. Within a few miles (3?) I was down to 1 bar and the app saying that the battery was critically low with 6 miles of range remaining. The scooter wouldn’t go above 8mpg and flashed one bar on the display. As you can’t search for another scooter while you’re on a ride, I had to end the ride, find the next closes scooter, and hen pay again to ride the scooter to nearest replacement. Overall, they are great fun and I’m glad that so many are available downtown. I would appreciate future features of 1. Showing the charge remaining in the app before you get on the bike in addition to the range 2. Be able to quickly locate the nearest bike/scooter/ebike and then navigate to it 3. Be able to do #2 while on a current ride when you need to replace your ride due to low battery.