Kia eServices

So i had just purchased my kia sx turbo in September and was trying to activate my uvo app which is pre owned. I followed all the instructions on my phone once I created my account but when i got to the PIN STAGE in the car zone section no pin was provided for me and i also followed all necessary steps that was provided to me by the kia connect representative on how to obtain the previous owner PIN to remove it and create my own still wasnt any help so I uninstalled the app and reinstalled it and still the same thing once i connected my phone via usb it goes directly to the setup screen to agree to the terms and conditions then after that ……boom nothing happens still stuck this app is Useless

I have a 2014 Optima EX that came with a UVO capability. The salesman hyped its future functionality. After using it for a couple of years I figured that new features would be added, but the dealer said NO upgrades were available. The original features were relatively unsophisticated, redundant and therefore usless to me. But I expected to have future upgrades from Kia. Nada. Fast forward to ~ 5 years post-sale and it didn’t even want to do a basic sync anymore. Very frustrating. It always had a super slow syncing process. 😧 Without any software upgrades and without any dealer software support I finally just removed the UVO App from my iPhone. It seemed to have potential in 2014, but apparently Kia never intended to enhance it ... unless of course you want to buy a new 2021 Kia vehicle and start over. I suspect that software technology is just not who traditional car manufacturers are today and, indeed, cars will be designed & built by technology companies in the future who will just outsource the car building as hardware; or buy robots to build it in-house. 👍🏼

I am a technology expert and love what I do. When I saw this car I was extremely excited. I purchased the Telluride EX version and I love the car however I’m disappointed with the application. When I was sold the car, one of the employees mentioned that I could remote start my car from the application. After purchasing the car, setting up the account, talking to the technology expert at Kia, I find out there is no feature like this available.A bit deceiving on the sales persons part If a car has remote start and boasts all of this technology, how could it not be controlled from the application? Is there a beta program I can join or is it on the works? I would gladly send Ui feedback if it’s something KIA is working on. The car is being delivered and I am picking it up tomorrow but now I’m having my doubts. I love this car but as a tech that was promised one thing and given another, it’s understandable someone would have doubts dropping $45,000 with all the features and warranty, accessories, etc. I still have to option to cancel the entire purchase but we’ll see if I get a response from the engineers or Marketing team that hopefully monitors these reviews and of course I’ll see the car after deliver at the pickup. Thank you KIA.