Keep It Cut

Finally decided to cancel my membership due to this app. This app is so bad it’s hard where to start. App is written under MEEVO, which isn’t a big deal, but the app doesn’t remember you, even if you checked the remember me box. So every time you login you have to type in your email and password in because your app vaults won’t recognize the app because it’s registered under Meevo. Does that mean you just type MEEVO into your vault? Kinda of… but the app won’t recognize that your email and password have been entered. So you have to hit the submit button 5 or 6 times to get it to recognize. Does the app remember the location you go to every 2 weeks? Nope. Have to type in your zip every time. Overall, love the service but these guys need to put some $$$ into improving the app experience. I was responding to before, they told me they understand but it takes time to improve the app. Well it’s been two years since the last update you’ve had time.

I recently moved to the Phoenix Area and have been searching for a new hair stylist. I tried Keepitcut and was satisfied with the price and services received despite certain stylists lacking any and all customer service skills (specifically when dealing with them over the phone, even if they call and leave a message that requires a call back). I learned of the app through the website but have never been able to book using the app. Among the “Remember Me” and auto-fill functionality not working, attempting to book a time is practically impossible. I book for myself as well as a guest and attempted to book only myself but still had issues successfully booking an appointment. The schedule will show times that don’t exist or are no longer available, preventing a time/stylist being booked or scheduling an appointment that cannot be fulfilled due to the time, availability, or stylist not existing. When re-scanning, the same schedule will appear or no times will show up at all. Booking on their website has some issues as well, though this is not as frequent as with the app. I suggest skipping the headache and just booking using their website.

I love it!! I’ve always wanted to be able to get my haircut every week and pay a membership to do so, instead of paying so much money every other week... now I get it done weekly at the price of 1 haircut! And the barbers I use at 59th ave location are amazing, friendly and do an awesome job! Why only 4 stars... cause the new app... is horrible!! I always have to enter everything every time I use the app... including log in every time... seems like super old tech honestly. Please please make it easier and better... at least remember something.... my login or my favorite location... just have the app remember something... please 🙏🏽