JustRide Bustang

I’ve been waiting for 3 hours to go to west. But the buses show up mostly went to east. Then i have to reschedule my appointment to the next morning. But then, it still not showing up ive been waiting for 2 hours. Cold and freezing. Its not snowstorm but its -13 CELCIUS. And the day before was -15 Celcius. Its like worst bustang ever. What a waste time !! But still hoping government take over of these ploblems!!

This is one of the worst apps I’ve ever had the displeasure of regularly having to use. Outside of new ticket system, which is difficult to understand at first, the rest of the features are simply links to an outside website. Why put a button on an app only to have it lead to a website that I used to visit instead of the app. Moreover, the new system doesn’t allow for tickets to be purchased the old way. It’s also just a clunky app outside of its antiquated features. 2/5 Barely Mediocre.

I needed a ride out of a city because rental cars wouldn’t let me do a one-way trip. I learned about Bustang and created an account on the mobile website and started the checkout process. The website FORCES you into finding and downloading this clunky iOS app (did you ever think your customers might have poor service or limited data and need to simply use the website?!). Fine, so I downloaded the app. Then the schedules are SO hard to interpret and read, which led me to buying a ticket for a route that wasn’t going to make it all the way to my destination city that evening. You can’t just find the route you want and the time you want to go and buy that ticket. You just buy some random ticket and then later have a short activation window of time to use it and hopefully you bought the right one!! I spent such a long time trying to figure out if this was the right ticket. The bus station digital signs were nearly a match for a bus leaving at 5:40pm and getting me to a city 1 hour before my destination going west, so it seemed like a glitch on the website because the website ALSO said it was a 5:40pm departure for the my home city. So I bought the ticket and then it turns out the bus will not even be going that far. Terrible user interface and they claim “no refunds” so I would stay away from this terrible system which wasted hours of my day and made a stressful situation of being stuck in an unfamiliar city even worse by wasting my time and money and energy.