App Profile: 1st Advantage Mobile Banking

The #1 jammer

Rating: 5/5

The directions given in the app are not accurate. The directions do not state that the account number should be included on the back of the check in order for it to be accepted.

123???????????????

Rating: 1/5

I didn’t choose 1st advantage to begin with it was the choice of the company I work for. Initial attempts to use the app where fruitless as they were in the process of upgrading. This was supposed to take a few days ended up taking about two weeks. After more than a month and multiple phone calls I’m only able to see debits to my credit card still unable to see payments. Not to mention that although the main app shows that I have the credit card I have to log into a second app to view transactions. Lastly, leaving a review requires choosing a nickname. All nicknames I have tried including “all nicknames are taken” have previously been used. Which probably results in many unsatisfied costumers deciding not to leave a review as they are unable to find a nickname.

the sort feature

Rating: 4/5

It’s annoying that you must scroll to the bottom of the ledger to view most recent credit card transactions when that’s not the case for the checking and savings ledgers. When you scroll to the bottom to review most recent transactions the app defaults to earlier transactions if you scroll down too far. Please move recent transactions to the top of the credit card ledger or at least add a sort feature.