Living Scriptures

If I could give this company 0 stars, I would. Just as a few other reviewers have said, DO NOT SIGN UP! Their customer service is absolutely awful! I signed up for a free trial and then cancelled. A few days later, I got a call from them just asking a few questions about how they could improve for the future. They also told me about a promotion they had and asked if in the future I might be interested. I said possibly. They then asked for updated phone number and billing address in their system, which I told them was the same as before. Then, I got an email saying I’d been charged a monthly fee for Living Scriptures. I emailed them about it asking to be refunded, since I’d cancelled my free subscription. They responded saying I’d agreed to a yearly subscription in the phone call, which I certainly didn’t do. The customer service rep who emailed me listed a few things I’d said and agreed to on the phone call which weren’t true. She let me listen to a recording of the call, which only confirmed what I’d said in the email—that I never agreed to sign up again. She said the best they could do was charge me $36 or something like that for an early cancellation. She kept saying, “I’m sorry, I don’t know. That’s what my manager said.” She said her manager told her that since I’d verified my phone number and billing address, that was enough for them to prove that I HAD agreed to a new subscription. She told me her manager could call me later. I would not recommend to anyone to get a subscription with Living Scriptures. They are deceptive and their customer service is some of the worst I’ve ever seen.

We have loved this app. But the primary purpose of the app for us is to watch the 7 min Line Upon Line videos. They are amazing and so well done. I learn something new in each episode. The last 2 weeks there has not been a new 7 minute Line Upon Line video. Instead you have put on the full Old Testament Animated stories. We are so disappointed! We used this while teaching my small primary class and my weekly FHE with my family. They are the perfect length and packed full of information and humor. Intriguing and interesting to kids and adults alike. I hope that you can bring it back ASAP. I don’t think I will keep with the monthly subscription without the Line Upon Line Series. Update, Sep 2022. It looks like they just took off three or four weeks. They are back on with new ones on almost every week. One other note, sometimes on Sundays or Monday evenings we can’t log in, as if the entire service is down. Maybe once a month. Not a big deal. Love the service overall. Well done!

Stay away from Living Scriptures. I signed up for a $1 for the first month deal, and then canceled on their website within that first month. Then, a few months later, I got a past due invoice for $20 in my email. I called, and after spending 30 minutes waiting to speak with someone, I was told that they had no record of my cancelation. However, after about 15 minutes of taking with them, they offered to take off $10 and cancel my account. I agreed to this because I did not have an email or other document to prove that I canceled the account, even though I specifically remember canceling it online. (I should have remembered that with Living Scriptures, you need to have everything documented, because they will try to squeeze every penny out of you). Then, even though we agreed to the $10, they still charged my credit card twice (for $9.99 each), and subsequently did not remove the charge, despite my request. I would stay away from them. It is just not worth the hassle. The animated scripture videos are good, but their other content is not great (and some of it is very questionable, including things I would not feel comfortable letting my children watch--such as the one-sided and potentially misleading videos about Book of Mormon geography). And most importantly, their sales and customer services is just the worst. Unless you are certain that you want to pay $9.99 per month with no easy way out, stay away from Living Scriptures.