Quo (formerly OpenPhone)

OpenPhone’s abilities are amazing for my small business use! As a team, we are able to communicate more effectively with our clients and stay a lot more organized. We love that we can mark a text as unread, tag each other internally, mute calls on devices while having it still ring on others, etc. However, the desktop and mobile apps need improvement integrating between each other because sometimes we don’t receive activity notifications on all devices and when we brought this issue to tech support’s attention they said it wasn’t a priority to fix because the issue seemed isolated to our use. We’ve tried to troubleshoot to confirm if it’s user error or not and it seems to be a tech issue. If you are an OpenPhone user and are also experiencing this issue, please contact support so they can prioritize resolving it because it is a key feature. Also, our phone numbers are now coming up as Spam Likely on the caller ID even when we’ve followed all steps to be registered as a legitimate business with the FTC and we do not cold call prospects. I suspect it’s because we are using a VOIP. Lastly, like most communication tools, it’s imperative to have strong WiFi or cell service for phone calls because the quality can be choppy or delayed. Make sure you have this first before investing in any VOIP. Overall, we are satisfied but wish the above things would be resolved.

When I moved overseas about a month ago, I panicked when I realized it would be more complicated than I thought to keep my US phone number functional, which is something I had to do to be able to keep working remotely for my US-based small company. I quickly found out Google Voice would not be sufficient for my needs (I need calls and texts to come through live and need to be able to connect audio to sharing platforms like webex), but thankfully did some searching around and found OpenPhone. The customer service reps were super responsive in answering my many questions, and were patient as I went through several iterations of getting the right account numbers from my current carrier to port my number over. I also appreciated that I could port my number while already out of the country, as I know that’s not possible with Google Voice. So far, the app is working super well - good call quality, has no problem connecting to platforms like webex, etc. I am still working through the text function (it seems like I can text through the app, but then messages come to me through iMessage still - could be that I don’t have a local phone number yet), but that is less important to me than the ability to use my phone number seamlessly. Really looking forward to having this app for the next few years while I’m abroad and am so thankful I found it - would highly recommend it to anyone who needs to keep a US number functional while overseas!

Changing my initial review (see below for the prior) from 1 to 5 for several reasons: 1-OpenPhone Customer Service response to both my message and my review were very quick and very polite. 2-They were able to clarify how I misunderstood the charges I initially thought were hidden numbers, not by telling me I was wrong rather showing me how to read it correctly. They weren’t hidden they were prorated just like they say in their signup. 3-The service is exactly what my small business needs, and a price we can afford. We are a startup the services other small businesses, I was able to setup an 855 toll free number and 4 employee lines. Not only that, the answering options coupled with text and automated responses makes us sound like we are larger and very professional. Thank you OpenPhone for being patient and working with us as we grow. I’m a small business owner and got one 855 number and 4 local numbers. They charged the standard $10 plus $5 per line. Then the hidden fees stated showing up daily. In less than 2 weeks, very few calls and text s messages somehow we’ve racked up $50 in hidden fees. I’m not happy and going to port out our numbers to a second line with our cellular company. No where in their app or website or contract does it tell you you’ll get charged per minute or use. Definitely not an inexpensive app.