App Profile: Four Seasons

LL 5th

Rating: 3/5

I like the app. But there are some easy/obvious features I’d assume would be natural features, but aren’t there. (1). It knows I have reservations, but if it shows me the actual details of those reservations (room types, beds, confirmations, etc.), I’m overlooking where. (2) There is a nice “itinerary” feature that lists things like check-in, car services, excursions. Great. But, it does not show resort restaurant reservations. I understand that, the restaurants are via a different system, so I’m not griping about that. But I think that the itinerary feature should at least let the guest manually add their own items — such as restraint reservations, beach time, etc. An incomplete itinerary is a pretty worthless thing. If the app allowed the guest to fill-in the other stuff manually, that would be a very useful improvement.

sunny2801

Rating: 3/5

We stay at four seasons always, if they have a hotel in a particular location we are going. We are currently in four seasons Bora Bora. And interact with our concierge a lot about activities, spa, and different things we are booking. The app is very helpful and concierge responds right away! The only annoying thing is it constantly asking me to turn on Bluetooth and allow app to connect to my Bluetooth (which I turned off). And when the Bluetooth is on it is asking me all the time to allow four seasons to connect through Bluetooth to nearby devices. It is very frustrating. And it happens every time I open an app or use it. Can you please fix this bug?!

justkellyok

Rating: 3/5

I love that I can directly chat with the concierge team. But this is my third time staying in this Four Seasons (San Francisco Embarcadero) and the in-room dining menu has never worked in the app. Each time, I have to ask for dining options over chat which is bothersome rather than having time to peruse the menu